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PAR at Montezuma Creek Clinic equates to smiles and service

These ladies are quite a pair... Marilyn Jones (L) and Delphelia Bitter are the two wonderful ladies who greet visitors and patients at the door when they visit the Montezuma Creek Community Health Center. These Patient Access Representatives are one of the reasons the new clinic is so popular.

If you play golf, and you can shoot par, you’re pretty good, but if you’ve visited the UNHS Montezuma Creek Community Health Center lately, you’ve likely been greeted by one of two very nice ladies, who give PAR a whole new meaning. 

  Delphelia Bitter and Marilyn Jones began working with UNHS in July. Their job is to offer a warm smile and friendly greeting to all who pass through the sliding doors of the building. Their official title is Patient Access Representative, or  (PAR), and as Delphelia explained it, their job is to greet, welcome, direct and answer questions from patients and other visitors.

  “We take them where they need to go,” Delphelia said. “I do interpreting and assist patients in wheel chairs or others who need help getting around, from 8:00 a.m. to 4:30 p.m. Monday through Friday.”

  Delphelia grew up in Page, Arizona, but she now lives in Monument Valley. She has several pets and livestock so Delphelia begins and ends her days feeding and caring for her animals. Her days start at 4:30 a.m. and finish up around 10:00 p.m. In between she keeps busy helping visitors and patients at the Montezuma Creek Clinic.  

  “I love being among people and being a people person. I love to socialize with the patients,” she said.

  Marilyn Jones was raised on Cahone Mesa and attended Whitehorse High School. She spent 33 years as a seamstress, working for 27 years with Osprey® Backpacks in Cortez, Colorado. She made shirts, pants, down jackets, fanny packs and backpacks. She was recognized for her work many times over the years and was featured in magazines and books.

  Now she’s taken up a new career closer to home, and she’s loving her job as a Patient Access Representative for UNHS. 

  “I love this job. I enjoy being here and communicating with the people,” Marilyn explained. “I enjoy greeting people and directing them to the dental department or to their doctor or the pharmacy. The people love it and give us lots of good comments.”

  Marilyn said she and Delphelia went to the University of Utah Medical Center and watched the greeters there do their job. She said she jumped in and started greeting visitors herself and was offered a job at the U of U.

  “I love watching happy people come and go from here,” she added. “One lady was grouchy when she came in and I just kept giving her a big smile and welcoming her to the clinic. Eventually she started smiling back. That’s what I like to see.”

  Marilyn and Delphelia have already made a positive impact on the visitors and patients who frequent  the clinic. They’re bringing a ray of sunshine to visitors, patients and staff alike. They are giving PAR a whole new meaning. Thanks for the great job you two are doing. Keep up the good work. When you see these ladies stop and say hello and thank them for their smile.

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